In part one of this two-part blog series, we went over some of the basics on employee behavior health coverage in the workplace. Such coverage is becoming more and more important for employers to offer for numerous reasons, with research showing that companies who offer mental health both avoid lost productivity costs and improve their reputation with employees (among other benefits).
At Nielsen Benefits Group, we’re proud to offer group health benefit services to numerous Sandy and nearby businesses, ensuring that all employees are covered in robust ways whether you’re a small/medium business or a large company. While part one of our series went over why behavioral health coverage is important, plus some issues with “EAP” programs, today’s part two will look at the key qualities to look for in a behavioral health benefits provider.
Ensuring Quality Provider Access
One of the single most important things to look for when shopping around for an employee behavioral health provider is proper access. Make sure that the network of providers they have are qualified, licensed, and experienced professionals. It’s also important to ensure a wide geographic reach so employees can find appropriate care no matter where they may live or work, making it easy and convenient for them to receive quality care.
Down related lines, you should be inquiring about themes like wait times and availability, as well as their policies on tele-medicine. Many providers are now offering virtual visits to employees and it’s important that your provider be up to date on the latest technology and delivery solutions in order to make sure everyone’s getting the best coverage possible.
Flexible Payment Options
Next, you’ll want to take a look at the payment options that your provider offers. Do they let you pay for individual members, or do you need to purchase a plan with a minimum number of employees? In addition, are there different levels of coverage available and if so, how much flexibility is available in terms of what’s covered? Make sure whatever provider you choose allows flexibility in terms of payment options, as well as in terms of coverage.
Health Improvement Rates
You also want to take a look at what kind of health improvement rates your provider has. Do they have regular reports on the outcomes of their clients? How successful are they in helping employees improve their mental and behavioral health? These metrics will give you an idea of how well the provider really is at helping employees, giving you more information to make your decision with.
Quality Customer Service
Finally, make sure the provider you’re considering offers quality customer service. Are they available when you need them? Can you easily get in touch with someone who can answer your questions and provide support? Great customer service is essential to any successful business relationship, so don’t be afraid to ask questions and make sure that the provider you’re working with meets your standards for customer service.
At Nielsen Benefits Group, we strive to provide our clients with the highest quality customer service and coverage options available. We go above and beyond to make sure that all employees have access to excellent mental and behavioral health care, as well as keep up with the latest trends in technology and payment options. Contact us today to learn more about any of our benefits coverage and programs for Sandy businesses!
